To elevate customer service, S-Lon required a streamlined platform offering reliable, on-demand access to certified and
verified plumbers, integrating both assistance and product availability.
IQ Approach
01
An immerssion session was
conducted to understand the
stakeholders (users,
plumbers, and S-Lon).
Inventory analysis.
02
All process and user journey’s
were mapped with services,
inventory & locations
03
The mobile app with ondemand service access was
designed and developed
04
An end-to-end platform to
streamline the process,
offering users efficient
service and seamless
product access was
engineered.
